Shipping policy

HEYDAY STUDIOS SHIPPING POLICY

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship to addresses within the UK only.

SHIPPING COSTS

- Within the UK: Free shipping on all orders.
- No Hidden Fees or Duties: All costs are clearly stated at checkout. All orders are delivered 'Duty Paid.' This means the price you see at checkout is the final price; there are no additional customs duties or import VAT for you to pay upon delivery.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 5:00 PM (UK time).
- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-9 business days to receive your order.

SHIPPING PROCESS

- Reliable Courier Services: To offer premium architectural hardware at accessible prices, we work directly with specialist supply chain partners. Orders are dispatched from our supplier warehouses and delivered within the UK by Royal Mail and Evri.
- Insured Shipments: All shipments are insured. Contact our customer support in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our ecological footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website here. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order here: Contact Form

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer support within 7 days of receiving your package via our Contact Form or by emailing hey@heydaystudios.shop (including your order number).
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURNS SHIPPING

Please see our Return & Refund Policy for details and instructions on how to return an item. 

QUESTIONS

For any further questions regarding our shipping policy, please contact us:

Contact Form: Click Here
Email: hey@heydaystudios.shop
Telephone: +44 7988 520762 (Heyday Studios Customer Support)
Customer support opening hours: Monday to Friday, 9:00 am to 5:00 pm (UK time).
We aim to respond to all enquiries within 24 hours.

Business Details:

Name: Heyday Studios
Address: Cornelius-Fredericks-Strasse 15, 13351 Berlin, Germany
Registry: Gewerbe – Bezirksamt Mitte von Berlin
VAT-ID: DE353816681