Return & Refund Policy

30-Day Returns Policy

At Heyday Studios, we want you to be completely satisfied with your purchase. If you wish to return your item, we offer a simple and hassle-free returns process.

Return Policy Overview

  • Return Window: You have 30 days from when you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Return Costs: Return costs are the responsibility of the customer, unless an item is defective, damaged, or incorrect. For defective, damaged, or incorrect items, we will provide a pre-paid return shipping label via email at no cost to you.

How to Return an Item

1. Contact Us: To initiate a return, contact our team through our Contact Form or by emailing hey@heydaystudios.shop with your order number and reason for the return.
2. Get Return Instructions: We'll send you a return authorisation and step-by-step instructions.
3. Pack Your Item: Repack the item securely in the original packaging, including all accessories, tags, and documents.
4. Shipping Label/QR Code: Download and print the label or use the QR code, if provided.
5. Send It Back: Drop your package off at the nearest shipping carrier location as per our instructions in the returns authorisation email.

Specific Return and Refund Conditions

    • Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. Customers will be responsible for the return shipping costs.
    • Defective Goods: If you receive a defective product, contact our customer support immediately for instructions. We will cover the return shipping costs and provide a replacement product or a full refund.
    • Damaged Goods: If the product arrives damaged, send us photos of the damage within a reasonable time of receipt. We will assess the situation and cover the return costs if necessary, and ensure you receive the correct product or a full refund.
    • Incorrect Product Received: If you receive an incorrect product, please contact us. We will cover the return costs and ensure you receive the correct product or a full refund.
    • Product Never Arrived: If your product has not arrived after the delivery period has passed, please contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
    • Cancellation After Order: In most cases, orders cannot be cancelled once placed. However, if your order has not yet been processed, you may be able to cancel it. To request this, please email us immediately with the subject line “Cancel Order” and include your order number. If your order has already been processed or shipped, it cannot be cancelled. In that case, you’ll need to follow our returns procedure after receiving the product.

Timelines

    • Return Window: Returns must be reported and shipped within 30 days of receiving the product.
    • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 working days. You will receive a confirmation email.
    • Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
    • Refund Period: After the return is approved, it takes up to 7 working days to process the refund to the original payment method.
    • Refund Methods: Refunds are made to the original payment method used at the time of purchase.

No Restocking Fee
We do not charge a restocking fee for any returns.

Return Address
Returns are processed through our UK returns facility at: Unit 151580, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH. Please do not send items to our Berlin headquarters.

Once your return has been authorised, we will provide you with full instructions. Unauthorised returns — items sent without a return authorisation — cannot be guaranteed to be processed and may be returned to sender at the customer's expense.

To initiate a return, please contact us first via our Contact Form or at hey@heydaystudios.shop.

Legal Rights
This policy does not affect any applicable legal rights. For our UK customers, this policy includes your statutory 14-day right to cancel (cooling-off period) under the Consumer Contracts Regulations.

Questions?
If you cannot find the answer to your query, please contact us:

Contact Form: Click Here
Email: hey@heydaystudios.shop
Telephone: +44 7988 520762 (Heyday Studios Customer Support)
Customer support opening hours: Monday to Friday, 9:00 am to 5:00 pm.
We aim to respond to all enquiries within 24 hours.

Business Details:

Name: Heyday Studios
Address: Cornelius-Fredericks-Strasse 15, 13351 Berlin, Germany
Registry: Gewerbe – Bezirksamt Mitte von Berlin
VAT-ID: DE353816681